Feature Analysis

Context

Research Objectives

Insights informed

In this project, I set out to analyze the features of a training tool. To account for scaling and reduce redundancy, a new tool was being developed to replace the above mentioned tool, and I was tasked to identify what needed to be retained from the older tool.

Identify useful features from older tool to incorporate into the new tool and eventually phase out old tool.

Product designs the new tool and what new employees need to be trained and onboarded effectively and in the shortest amount of time.

Research Questions

What do the employees take away from using the older tool?

What are the gaps and inefficiencies in the older tool?

What characteristics of the older tool are most important and should be retained?

What are the major tool differences and how much impact does it have on training?

Methodologies

User interviews

Focus groups

Process & Challenges

3 user interviews

2 focus groups

Across shifts

Google Meet

I conducted one on one interviews with employees who had used both tools and focus groups with those who had used one of the tools. I wanted to get perspectives from all types of users since the tools alone had their utility and for detailed feature analysis, insights from both tools were useful.

Challenges:

1. Super short timeline: The turnaround time for this project was 2 weeks and I had to design my research strategy around this schedule.

2.Technical details: Since the project involved internal tooling and the timeline was short, I did not have a chance to understand the tool better.

Impact

Immediate impact on product team which was looking to ship features in the new tool as soon as possible
Added justification to phase out the old tool eventually leading to a reduction in the cost of training new employees by about $30,000 a month
Helped the team decide what features are a necessity and should be retained for long-term team scaling and upskilling